This policy applies to credits and plans bought on Diemeco from Diemeco. Posting a requirement, browsing and messaging are free for Clients. Workshops pay only when they buy a plan of credits. It is written to match exactly what the platform does, so that you always know where you stand.
1. How credits work
- One credit unlocks one public requirement. For a confidential requirement, asking for access is free, and one credit is charged only if the Client approves.
- New Workshops receive free trial credits. Some credits may also be given as welcome or referral credits on the terms shown in the app.
- Credits from a plan are valid for the period the plan states and expire at its end. Buying another plan while one is valid extends the validity.
- Credits have no cash value, cannot be transferred or sold, and are not paid out in money except as section 4 says.
2. Plans are digital and used immediately
Once payment succeeds, the credits are added and can be used at once. Because this is a digital service delivered immediately, a purchased plan cannot be cancelled and is not refundable in money, except in the cases in sections 4 and 5. Unused credits expire at the end of the plan's validity and are not refunded.
3. When a credit is returned to you automatically
A credit is put back into your balance (it is not paid out in money) when:
- the Client deletes the requirement you unlocked, before the job is completed; or
- the requirement is removed by us, for example after a report; or
- the Client sends you no message within 5 days after you unlocked the requirement.
You will see a "credit refunded" notification. When a credit is returned for one of these reasons, your access to that requirement's files and chat ends, because the credit that paid for it has been given back.
You are not charged in the first place when you ask for access to a confidential requirement and the Client declines, or does not answer within 72 hours.
4. Money refunded to the original payment method
We refund the amount paid when:
- you were charged more than once for the same purchase;
- you were charged but the credits were not added and we cannot add them within a reasonable time; or
- a purchase was made on your account without your authority and you tell us promptly (we may ask for details).
Write to support@diemeco.com with the date, the amount and the payment reference from your invoice or Razorpay receipt. Refunds are checked and approved by our team, sent back through Razorpay to the original payment method, and usually reach your account within 5 to 7 working days of approval, depending on your bank. When a payment is refunded, the credits and validity that came with it are removed, and we issue a credit note.
5. Our error or unavailable service
If we suspend your account by mistake, or the platform is unavailable for so long that you cannot use credits you paid for, we will, acting reasonably, extend your plan for the lost time or refund the unused part.
6. Credits are not returned when
- the Client chooses another Workshop, does not accept your quotation, or the job does not go ahead, because unlocking a requirement gives you access to it and the chance to quote, not a guaranteed job;
- the Client replies within 5 days but the conversation ends without a job;
- you decide not to quote, or your quotation is not selected;
- the plan expires with credits unused; or
- your account is closed for breaking our rules (except where section 5 applies).
Where a payment failed but money was deducted, the bank normally reverses it automatically. If it does not, contact us.
7. Corrections and abuse
If we find a mistake in a credit balance, we may correct it and will tell you. Welcome and referral credits can be withheld or reversed if we reasonably believe they were obtained by abuse, for example by inviting yourself or a business you control. Every credit change is recorded with its reason.
8. Invoices
We issue a GST invoice or receipt for every purchase, and a credit note for a refunded payment. Prices are inclusive of GST where GST applies.
9. Contact and complaints
Diemeco, Dudh Sagar Road, Rajkot, Gujarat, India, 360003. Email: support@diemeco.com. To complain, see our Grievance Policy.